The IT Emergency Callout Service
Downtime due to computer hardware failure can be very costly for any business. We provide a rapid-response on-site service for businesses, whether it’s a server, computer, laptop, or network-related.
Our technicians and engineers are experts in all aspects of repair and maintenance of servers, computers, printers, laptops and netbooks, and will repair and fix hardware items with the minimum of fuss and disruption. Collect, return and reconnection are included in the price. After a repair of upgrade we always check that everything is working as it should be before we leave site.
Example PC and Laptop Repairs
- Laptop screen replacement
- Laptop keyboard replacement
- Hard drive replacement
- Diagnosis and fix of noisy parts (such as fans or hard drives)
- Repair overheating computers
- BSOD (Blue/Black Screen of Death)
- Computer will not switch on
- Laptop battery won’t charge up
Contract Support
If you need a little extra peace of mind for your business IT set-up then SRKK System Support Program might be the answer for you. For a small fee (based on users and number of computers to be supported) we can provide the equivalent support to having an in-house IT department without the overhead costs.
Contract Support also gets your business expert consultation time if you are embarking on a new or expansion project or even if you’d like some extra advice on security, efficiency or data management and back-up.
Our Contract Support customers will always get a priority service over ad-hoc call-outs so it is well worth the minimum spend to keep your IT in good working order.
Existing Server & Network Support
Regardless of whether we’ve carried out the installation work or not, we are happy to take on support tasks for existing servers. Remote monitoring,, or maybe just weekly checks, it all depends on the role the server performs, and we can support it accordingly and suite your needs. All the existing network, connection, and PC will be taken care without you need to worry about it. Just one call to report and we will come and fix it for you.
Remote IT Support for Businesses
Your Virtual IT Department
We can provide general helpdesk services (NEW!!!) for your staff and your business. From remote support via software to simple telephone support, we can put together a package that suits your business and your budget.
Supporting your company’s computers, laptops, printers and user queries can take a lot of time away from your core business if you have to source it from within your organization and often small businesses cannot justify having a dedicated member of staff for IT support. SRKK System Support Services can manage your IT support costs and make a professional IT department available for businesses of any type or size.
Contract or Pay-As-You-Go
We take the headache and hassle away by getting to know you and your business and working out the best way of supporting it. Then your staff just have to pick up the phone to speak to one of our engineers. We provide competitive price in market, inclusive contracts and can also work on a pay-as-you-go basis so you only pay for what you use.
No minimum contract, no hassle. Just practical computer support for your business and your staff.
We can plan, install and support new server installations for you. Whether you have a dedicated comms room, or just need a standalone tower unit in your offices, we have experienced and Microsoft certified engineers who will work with you to achieve a solution that works for your business. We have years of experience when it comes to installing servers and carrying out server-related work. We understand the importance of getting to know the business, the customer and the requirements.
New Server Install
SRKK is a Microsoft Gold Partner and are able to deliver and configure your server to handle your needs and meet your expectation. With the expertise of the engineer that are certified (MICROSOFT) you would have no worries towards our accountability.
Network Installs
SRKK System Support Services are experts at setting up fast reliable networks for small businesses. Our company cover everything from the practical elements, such as running cables, drilling, trunking, through to patch panel installation, routers, switches and broadband configuration. We provide a complete end-to-end service for all your data, network and structured cabling requirements.
We are know all about capacity management, planning, and installation.
Office Moves or Expansion
If your company is expanding or moving premises then you may well require some expert help in moving your existing IT infrastructure or developing a new one to accommodate your growth.
SRKK System Support Services can take on the job of planning and installing new office networks, servers and computers. Engage us during the planning process and we will work closely with you and your chosen removals company to project manage the IT portion of your office move making sure that you are ready for business as soon as the move is complete.
Managing Office Moves
- Our office moves package includes;
- Survey of both your new and existing sites
- Management of labelling and packing of IT equipment
- On-site support for both locations during the move
- Unpacking and installing of IT equipment in the new location
- Testing and troubleshooting of IT equipment following the move
- Floor walking (for as many days, following the move, as you feel appropriate) to deal with technical issues and to help staff settle in
- Providing a comprehensive handover document detailing your new IT set-up and how everything works. We will also store a copy of this document at our offices in case it is needed in the future (Additional Charges May Apply)
On-going Support
Often when new IT infrastructure or office move is completed, some of the knowledge gained during the exercise can be lost when contractors move on. Take up one of our contract support packages and we can continue to manage your IT for as long as you need.
