Post Warranty Support (PWS)

Let SRKK team of sales consultant helps you to delay your capital expenditure on hardware refresh by extending the life of the equipment through POST WARRANTY SUPPORT.

You can receive extended support services even after your warranty or HP Care Pack has expired.

For customers that plan for longer periods of time between product replacements, Post Warranty is ideal.

Key Features:

• Coverage includes parts & onsite labor
• 1 or 2 years HP Care Pack available
• Standard or extended business hour coverage
• Remote problem diagnosis & support
• Upgrade the standard warranty to cover extended use of HP products
• Upgrade the warranty in conjunction with other Care Pack services to cover extended use of HP products.

Benefits:

Please note once the Windows Server 2008 is being promoted as the Domain Controller, the GUI “Internet Time” tab in the Date and Time will gone disappear and the Server by default will get the time and date from hardware internal BIOS clock. Here are the simple steps to re-gain the server time sync to NTP time sync from internet:

Step 1: Open the command prompt

Step 2: Run the command: w32tm /config /manualpeerlist:time.windows.com /syncfromflags:manual /reliable:yes /update

Step 3: Restart the Windows Server Time Services: net stop w32time && net start w32time

The Domain Controller should have the accurate time and date sync from the internet time server and the client PCs of the domain will have the accurate time sync from the domain controller.

Yeoh Kai Hearn

MCTS, HP ASC/ ASP, VSP4

The local Administrator account becomes the domain Administrator account when you create a new domain. The new domain cannot be created because the local Administrator account password does not meet requirements.

Currently, a password is not required for the local Administrator account. We recommend that you use the net user command-line tool with the /passwordreg:yes option to require a password for this account before you create the new domain; otherwise, a password will not be required for the domain Administrator account.

To resolve this error, open a command-prompt as Administrator and execute the following command: net user Administrator /passwordreq:yes *

This will ensure that the Administrator account requires a password, and that a password is set. After running this I was able to proceed with the promotion of the server to a DOmain Controller.

1. Touch the “Email” launcher or “Apps” => “Email”
2. From the menu on top, touch the “+ Add account”
3. Key in your Exchange Online email address e.g. user@srkk.com and Exchange Online OWA password, touch “Next” on top
4. The system will run the auto setup information for few seconds. Next screen will be the “POP3 account”, “IMAP account” & “Microsoft Exchange ActiveSync”, touch the “Microsoft Exchange ActiveSync”
5. Fill in the field of your full email address, email domain can leave it blank, username with full email address and password, check the “Accept all SSL certificates” and touch “next”
6. You most likely will get an error message mentioned “Failed to search Exchange …” It’s OK and just touch the “Edit details”
7. From the next screen, the “Exchange Server” will pre-fill with your email domain, change it to your Exchange Online server address. In order to look for the exact address, please logon into your Exchange Online OWA, click “Options”on the right top corner, select “See all options”, click “Account” on left hand navigation pane. Right under the Mailbox Usage, click the “Settings for POP, IMAP, and SMTP access… “, from the pop up menu copy down the address under “Server name: podxxxx.outlook.com” and key it into the “Exchange server” field in your Galaxy Tab mail setup screen and click “Next”
8. Once the checking screen is pass thru, things become straight forward for the rest of the setting on select what to sync (Contacts, Calendar, SMS etc), Period to sync Email, Calendar etc, Size to retrieve emails etc and finally give your O365 account setting a name.
9. Once all these setting are done, your Galaxy Tab 7 Plus will start to sync to your Exchange Online. Bingo, you can start enjoy the Exchange Online Push Mail for better productivity and real time collaboration now.

The steps above should be valid for other Galaxy Tab with Android Honeycomb like 10.1, 8.9 and 7.7. Lastly, you can refer to the following URL: http://help.outlook.com/en-MY/140/dd940179.aspx from Microsoft for a general guide on setting up Android mobile/ tablet to Exchange Online.

Yeoh Kai Hearn

MCTS, HP ASC/ ASP, VSP4

Out-of-the-box the client will give you an error message when you try to sign in into an OCS 2007 R2 pool, stating that the version is not correct. This tells me there IS some kind of communication, however, it’s being detected and blocked.

After some research I found a way to be able to run the Lync 2010 client on a OCS 2007 R2 environment – simply by bypassing a version check. To bypass this check, you have to create a new registry entry:

Key: HKEY_CURRENT_USER\Software\Policies\Microsoft\Communicator
Name: DisableServerCheck
Type: DWORD
Value: 1 (00000001)

When this entry has been created, the version check will be skipped, and the Lync Client WILL logon to the OCS 2007 R2 environment. Actually, most of the functionalities just work fine! IM, Presence, calling and video work all as espected.

Of course there are some functionalities which don’t work correctly. One of these functionalities is the “Live Meeting” functionality; this is now built-in into the Lync Client, while in the previous version it was a separate client. Installing Lync will uninstall the LiveMeeting plug-ins in outlook as well, disabling you to schedule an old-fashion meeting. But hey, at least now we can connect to both environments with this new client!

Source from: http://ms-uc.herber.co/?p=105

1. Open Microsoft Outlook.
2. Open Windows Live Mail.
3. In the Windows Live Mail window, click the File button and select “Export” and then select “Email messages”.
4. Select “Microsoft Exchange” as the format and then click Next.
5. You will see a message that all email will be exported to Microsoft Outlook or Microsoft Exchange, click Ok to continue.
6. You can export all email folders or select the appropriate folders that you want to export by using the “Select folders” option.
7. After you select the appropriate option, click OK and wait for the export process to be completed.
8. When the “Export Complete” dialog box appears, click “Finish”.

Note: This process can take some time , depending on the number of messages that you are exporting.

Exporting Contacts from Windows Live Mail to Microsoft Outlook 2010:

1. Open Windows Live Mail.
2. Click “Contacts” folder, click “Export” button and select “comma separated values (.CSV)”.
3. In the CSV Export window click “browse” and select the Desktop folder.
4. Type “WLMContacts” in the file name and then click the “Save” button.
5. Click Next and select all the fields that you want to export, click “Finish” button and wait for the export process to be completed.Note: The most common fields are First Name, Last Name, Email address and Telephone. If you are not sure about the information just select all the fields.
   
   Note: This process can take some time, depending on the number of messages that you are exporting.
6. Close Windows Live Mail.
7. Open Microsoft Outlook.
8. Select the Contacts folder, click File, select Open and then click Import.
9. Select the option “Import from another program or file” and then click Next button.
10. Select “Comma Separated Values (Windows)” and then click the Next button.
11. Click “Browse” and select the exported file “WLMContacts” in your Desktop folder and then click Open.Note: You can select some additional options to replace, duplicated or do not import duplicated contacts.
12. Click the Next button and then make sure that the Contacts folder is highlighted. If the Contacts folder is not highlighted, then select the Contacts folder and then click the Next button.
13. Click “Finish” button and wait for the import process to be completed.Note: This process can take some time , depending on the number of messages that you are exporting.

Exporting Calendar from Windows Live Mail to Microsoft Outlook 2010:

1. Open Windows Live Mail.
2. Select the Calendar folder and make sure that you are logged in by using your Windows Live ID.
3. Click Send/Receive to sync your calendar.
4. Close Windows Live Mail.
5. Visit the Windows Live Calendar webpage http://calendar.live.com (http://calendar.live.com) and logon by using your Windows Live ID.
6. Click the “Share” button and select the calendar that you want to export.
7. Select the option “Share this calendar”.
8. Put a check mark in the item topic “Send people a view-only link to your calendar”.
9. You will see some links to share your calendar. If the links are not displayed, click “Get your calendar links (this will also save your settings)” and then click OK to confirm.
10. Under the category “Links that show event details”, click “ICS: Import into another calendar application”.
11. Select and copy the URL displayed without the webcal:// prefix.
12. Open a new Internet Explorer window, paste the URL without the webcal:// prefix in the address bar and press Enter.
13. Save the calendar .ICS file on your Desktop.
14. Repeat the steps 5 to 13 for each calendar that you want to export.Note: After complete these steps your Windows Live Calendar settings from the webpage are saved as Shared. You can make the calendar private again following the steps 5 to 7 above. Select the option “Don’t share this calendar (keep it private)” and then click Save.
15. Close the Internet Explorer window after you save all the .ICS files that you want.
16. Open Microsoft Outlook.
17. Click File, select Open and then the Import option.
18. Select the option “Import an iCalendar (.ics) or vCalendar file (.vcs)” and then click the Next button.
19. Select the .ICS calendar file in your Desktop folder and then click Ok button.
20. Click the “Import” button in the dialog box and wait for the import process to be completed.
21. Repeat steps 17 to 20 for each calendar that you want to import.

Source from: http://support.microsoft.com/kb/980534

1. Download a Kaspersky Administration Kit 8.0 installation package from the Kaspersky Lab website – version 8.0.2134. The installation package consists of the following files:

• kasp8.0.2134_adminkiten.exe – Kaspersky Administration Kit 8.0 installer (build 8.0.2134).
• kasp5.0.0474_netagenten.exe – Network Agent installer build 5.0.0474 for Kaspersky Anti-Virus 5.6 for ISA Servers 2000 Enterprise Edition remote control.

  You can find a Network Agent version 8.0.2134 MSI installer in the Kaspersky Administration Kit 8.0 installation folder (C:\Program Files\Kaspersky Lab\Kaspersky Administration Kit\Share\Packages\NetAgent 8.0.2134).

2. Create a backup copy of your Administration server version 6.0 using the utility klbackup.exe or an Administration Server Data backup task.

To be able to restore Administration Server Data, you should save a Server certificate copy (this note only applies to Administration server version 5.0.0474 and earlier – newer versions save the certificate automatically).

3. Run Kaspersky Administration Kit 8.0 installer on the computer with installed Administration server and upgrade its version. Reverse compatibility between new and old Administration server versions is supported. All the data from the old Administration server will be saved during an upgrade. You will need to reboot the PC after upgrading.

Important note! Kaspersky Administration Kit 8.0 does not support the Microsoft Windows NT operating system. It is not possible to install Kaspersky Administration Kit 8.0 over version 6.0.

4. Run Kaspersky Administration Kit 8.0 installer on all other administrator workstations (computers with installed Console without a Server) to upgrade the Administration Console version.

Open a Console, connect to the Server and make sure that policies and tasks have updated correctly.

If a Server has failed to install, reinstall Administration Server and restore from an Administration Server data backup copy.

5. When you start an Administration console for the first time, a Policies and Tasks Conversion Wizard will start. This uses the existing policies and tasks for Kaspersky Anti-Virus 6.0 for Windows Workstations / Servers MP3 to create new policies for the same applications version 6.0 MP4. The names of policies and tasks created in this way contain the word converted.

The policies and tasks conversion wizard can be started manually by right-clicking the Administration Server in the Console and selecting the command All tasks > Policies and tasks conversion wizard.

6. Create a Network Agent version 8.0.2134 installation group task for client computers (or a task for specific computers). Run this task by schedule or manually. The Network Agent version will be upgraded on client computers after successful termination of this task.

7. Create a Kaspersky Anti-Virus 6.0 for Windows Workstations / Servers MP4 installation task for client computers with installed Kaspersky Anti-Virus 6.0 for Windows Workstations / Servers MP3. You can merge Items 6 and 7 of this instruction to organize the simultaneous installation of Network Agent and Kaspersky Anti-Virus for Windows Workstations / Servers.

Important note: Kaspersky Anti-Virus 6.0 for Windows Workstations / Servers MP4 will not be installed on computers running Microsoft 98/ME/NT. Instead, leave the existing installed Kaspersky Anti-Virus 6.0 for Windows Workstations / Servers MP3 on such computers.

8. Configure automatic license distribution on all computers in the logical network. To do this go to the console tree node Repositories > Licenses. Click Add License and indicate a key file path. Make sure that the box Automatically deploy license to managed computers is checked. Click Next and then Finish to terminate the Install License Wizard.

This key will now be automatically deployed on computers with Kaspersky Lab applications authorized to use this license and not having an active key so far.

There is no need to upgrade the Network Agent version on computers with Kaspersky Anti-Virus 5.7 for Novell NetWare, Kaspersky Mobile Security 7.0 Enterprise Edition and Kaspersky Anti-Virus 5.7 for Linux File Servers\Workstations installed applications. These use special builds of Network Agent integrated into antivirus software to connect to an Administration server.

There is also no need to upgrade the Network Agent version on computers with Kaspersky Anti-Virus 5.6 for ISA Servers 2000 Enterprise Edition installed – Network Agent version 5.0.0474 is used for remote management of this application.

Please note: You should create SEPARATE policies and tasks for Kaspersky Anti-Virus 6.0 MP3 for Windows Workstations / Servers and Kaspersky Anti-Virus 6.0 MP4 for Windows Workstations / Servers! Tasks and policies for version 6.0 MP3 do not apply to 6.0 MP4, and vice versa.

Please be aware – these applications are shown separately in the New task wizard:

Source from: http://support.kaspersky.com/faq/?qid=208280833