Introduction
In response to today’s changing work styles and the need for real-time collaboration, organizations are looking for integrated productivity tools that enable users to communicate from anywhere in a cost-effective and secure manner. Microsoft Lync™ Server 2010 delivers a fresh, intuitive user experience that brings together the different ways people communicate in a single interface. This unified experience facilitates rapid user adoption, while the ability to support a full range of communications from a single platform reduces both capital and operational costs.
How Can Microsoft Lync Server 2010 meet your needs?
From controlling costs to managing compliance, Microsoft® Lync™ delivers value that speaks to the needs of today’s organizations. (click on header for more detail)
Voice over IP (VoIP) enables communications among geographically dispersed company locations without long distance charges. Integrated audio, video, and Web conferencing helps reduce travel costs as well as the cost of third-party conferencing solutions.
Rich presence information helps employees find each other and choose the most effective way to communicate at a given time. Instead of e-mailing documents back and forth for approval, workers can rely on real-time collaboration through enhanced conferencing with desktop, application, and virtual whiteboard sharing—or contact a collaborator from within Microsoft Office or other applications. The unified Microsoft Lync 2010 client provides access to enterprise voice, enterprise messaging, and conferencing from one simplified interface.
Mobile workers get access to rich Unified Communications tools from practically anywhere with an Internet connection, no VPN needed. An updated Lync Mobile client makes joining and managing conferences, searching the Global Address List, and viewing presence information easy. Rich presence in Lync Server 2010 has been updated with mobile location information, making on-the-go workers easier to find and contact. A single user experience across PC, phone, mobile phone, and browser gives workers more ways to stay in touch.
By integrating Unified Communications and rich presence into business workflows, latency and delays can be reduced or eliminated. For geographically dispersed teams, group chat can enable efficient, topic-specific, multi-party discussions that persist over time.
Enhanced delegation through Lync 2010, one-click call routing and management features in Microsoft Lync 2010 Attendant for receptionists, and rich presence information in both help ensure that opportunities are routed to the right person at the right time.
Built-in security, encryption, archiving, and call detail records help meet regulatory requirements. By using your own servers and network, you maintain control over sensitive data that would otherwise be transmitted over public telephone networks and third-party conferencing platforms.
New Features and Functionality of Microsoft Lync Server 2010
Microsoft® Lync™ Server 2010 now delivers complete presence, instant messaging, conferencing and enterprise voice capabilities through a single, easy-to-use interface that is consistent across PC, browser, and mobile device. Administrators benefit from a single, consistent management infrastructure, new capabilities to increase availability, and interoperability with existing systems. (click on header for more detail)
- Get easy access to presence, instant messaging, voice, and audio, video, and Web conferencing—all from the new Microsoft Lync 2010 client.
- Use one set of contacts across Lync 2010 and Office applications.
- Communicate with context from within the applications you use most, including Microsoft Outlook and Microsoft SharePoint.
- Deliver access to presence, instant messaging, and other capabilities for workers on the go via PCs, browsers, and mobile phones.
- Find the right people, make connections, and communicate more effectively with new rich presence features including pictures and location.
- Leverage internal expertise more effectively with Microsoft SharePoint-based Skill Search.
- Collaborate more effectively with built-in desktop and application sharing, PowerPoint upload, and rich white boarding, including the ability to copy and paste images and other content.
- Schedule and join meetings with a single click in Microsoft Outlook or the meeting reminder.
- Place attendees in a virtual lobby for greater security and control over who can attend.
- Delight your users with the features they need, a wide range of IP and USB devices, and the ability to work in the office, at home, or on the road.
- Architect your deployment for high availability using data center resiliency and survivable branch appliances.
- Manage bandwidth utilization and increase Quality of Experience with Call Admission Control, QoS markings, and an adaptive media stack that works well even on unmanaged networks like the Internet.
- Meet North American regulatory requirements with flexible Enhanced 9-1-1 capability.
- Work with a PowerShell-based foundation for administration consistent with Exchange Server, Active Directory, and other Microsoft server products.
- Get consolidated management tasks in one location with dramatically improved navigation through the new Silverlight-based, scenario -driven unified graphical management tool.
- Improve security and administrative productivity with Role-based Access Control (RBAC) with built-in and customer-defined roles.
- Get support for server virtualization of most OCS roles.
- Easily embed Communicator UI elements in your applications, build your own client experience in .NET with open and documented APIs, and enhance contextual collaboration by launching applications right from Communicator.
- Get platform support for sophisticated contact center and help desk scenarios, enable access to all UC-enabled services from any phone, and deliver state-of-the-art speech technology in 26 languages.
- Significantly simplify deployment, operations, and interoperability with added features that improve provisioning, load-balancing, fail-over, and draining.
