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         Troubleshooting Network-Related Printer Problems


I. IF a network printer sometimes goes off-line for no apparent reason and works fine when it is reinitialized, you may have a static problem. Large amounts of static can be

generated by certain special papers, such as carbonless forms. Make sure your printer is properly grounded.

II. Plotters need to function much as printers in order to accept a job to plot, but plotters can have no direct interaction between themselves and the application. E.g.: AutoCAD application talks directly to a COM port, then waits for a reply from that port. Since NetWare® software only redirects printing to LPT ports, AutoCAD ends up waiting for COM port activity when there won't be any.

You can handle this problem by saving a print job to a file and then using NPRINT or PCONSOLE to print the job. An alternative would be to plot to a file named "LPT1" after capturing the device LPT1 with the CAPTURE command.

Diagram I. illustrates a six-step troubleshooting model used by Microsoft Product Services engineers, who call it the "detect method". An effective troubleshooting plan starts with gathering information, observing symptoms, and doing research.

Diagram I.


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