System Support Program (SSP)
Support your IT infrastructure with ease and flexibility
Your company’s success depends, in large part, on staying close to your customers and effectively managing a complex network of suppliers. And to do so, you need highly reliable IT support to allows you to focus on your core business processes.
System Support Program (SSP) give you the easiest way to maximize the uptime of your IT Infrastructures. Our support services provide everything you’ve been looking for: A dedicated helpdesk, Easy SSP Management and high service quality. SSP services cover 12 IT Infrastructures, all backed by SRKK Certified Technical Consultants. This broad spectrum of services includes warranty support, proactive mission-critical services, and integrated services for an entire IT infrastructure. No matter what you need, you’ll appreciate the results: increased employee productivity and a reduction in costly downtime.
WORRY FREE & FAST RESPONSE WITHIN SERVICES LEVEL AGREEMENT (SLA)
A dedicated Helpdesk that will serve as the single point of contact to ensure you are always getting the help expected as when necessary. It is our commitment to make sure we comply with the Service Level Agreement (SLA) of this agreement and solve your problem within the time response. Your business up time is our top priority.
CERTIFIED TECHNICAL CONSULTANTS & COMPETENCIES
Our Technical consultants are certified as a requirement to our company policy to ensure the professionalism and standardization to the industrial best practice. Our expertise also ensures full utilization of the system into your environment for the best Return of Investment and productivity boost.
CERTIFIED PARTNER WITH INDUSTRIAL LEADERS
The strong partnership enable SRKK enjoy the various resource from the principals in terms of support and solution consultancy so we can direct engage our principals into your issues and solve your problem faster.
EASY SSP MANAGEMENT AND TRACKING
Our SSP agreement is simple yet easy to track with the plan you choose. A monthly SSP status update report will be mailed for your reference and all the details of hour queries can be provided with our Help Desk Support System.
|PC||Windows Platform ONLY, OS Win 7 & above – EOL OS like Windows XP on best effort basis.|
|Network||Issue diagnose and troubleshooting. – Exclude: cabling, telco contracted equipment.|
|UPS||Basic Troubleshooting. – Exclude: High power UPS (10KVA or above)|
|Server/AD/HYPER V||Wintel Platform, Win Server 2008 & Above – EOL Server 2003 on best effort basis. – OS Level only. No application support|
|Firewall||Fortigate ONLY, all other Firewall on Best Effort Basis|
|Antivirus||Installing and renewal Symantec, Kaspersky and McAfee ONLY -All other antivirus on best effort basis|
|Printer||Basic driver installs and configure only. – Exclude: line printer, plotters, copiers, large format printers|
|Exchange||Server sync setup for mobile only for Android and IOS – Does not cover client side|
|Backup||Cover Server only, Client PC not supported – Only support Symantec -Only support Windows platform|
|Remote Support||15 Minutes Block|
|Onsite||2 hours minimum and 1/2 hour block|